OnlyCOA is a marketplace for discovering suppliers, reviewing product information and analytical documentation, and facilitating marketplace orders. We collect information necessary to operate the platform, process transactions, provide support, maintain security and improve our services.
By accessing or using OnlyCOA, you acknowledge the practices described in this Privacy Policy.
Information we collect
The information we collect depends on how you interact with OnlyCOA.
Information you provide
You may provide information when placing an order, contacting support, submitting a supplier application or otherwise interacting with the marketplace.
- Name and contact information.
- Email address and telephone number.
- Billing and shipping information.
- Order and transaction information.
- Messages and support correspondence.
- Supplier or business information submitted to OnlyCOA.
Information collected automatically
When you access the platform, certain technical information may be collected automatically, including device, browser and usage information.
- IP address.
- Browser and device type.
- Pages viewed and interactions with the platform.
- Referring and exit pages.
- Approximate location derived from technical data.
- Diagnostic, performance and security information.
How we use information
We may use information collected through OnlyCOA for purposes including:
- Operating and maintaining the marketplace.
- Processing and administering orders.
- Connecting marketplace orders with the relevant supplier.
- Providing order, fulfilment and tracking information.
- Responding to enquiries and providing customer support.
- Detecting fraud, abuse and security threats.
- Maintaining marketplace and supplier records.
- Improving platform functionality and user experience.
- Complying with applicable legal obligations.
Orders and marketplace suppliers
OnlyCOA operates as a marketplace featuring products and information from independent suppliers. When an order relates to a marketplace supplier, information necessary to process and fulfil that order may be provided to the relevant supplier.
This may include information such as the customer's name, shipping details, products ordered and other information reasonably required to fulfil or support the transaction.
Suppliers should use customer information only as necessary to fulfil orders, provide related support and satisfy applicable legal requirements.
Payments
Payments may be processed using third-party payment providers. Information required to complete a transaction may therefore be provided directly to or processed by the applicable payment provider.
OnlyCOA may receive transaction information such as payment status, transaction identifiers, payment method type and other information required to administer an order.
Payment providers may process information under their own privacy policies and terms.
Data retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including operating the marketplace, maintaining transaction records, resolving disputes, preventing fraud and satisfying legal, accounting or reporting obligations.
Retention periods may vary depending on the type of information and the reason it is held.
Data security
We use reasonable administrative, technical and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their devices, accounts and communications.
Your privacy rights
Depending on where you live and applicable law, you may have rights relating to your personal information.
These may include the right to request access, correction or deletion of certain personal information, or to object to or restrict certain processing activities.
To make a privacy request, contact us through the details provided below. We may need to verify your identity before processing a request.
International processing
OnlyCOA operates an international marketplace and may work with suppliers and service providers in multiple countries.
As a result, information may be processed or transferred outside the country or region in which you are located. Privacy and data-protection laws may differ between jurisdictions.
Children's privacy
OnlyCOA is not intended for children. We do not knowingly seek to collect personal information from children through the marketplace.
If you believe a child has provided personal information to OnlyCOA, please contact us so the matter can be reviewed.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the platform, our practices, service providers or applicable requirements.
When this policy is updated, the effective date shown on this page may also be revised.
Contact us
If you have questions about this Privacy Policy, your personal information or a privacy-related request, contact OnlyCOA through our support page.
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